Our Commitment to Accessibility
At Pandora, we believe that every person deserves to experience the beauty of self-expression through jewellery without barriers. We are dedicated to ensuring that our brand, collections, and digital experiences are inclusive and accessible to everyone, including individuals with disabilities.
Accessibility is part of our broader mission to create meaningful, inclusive connections between people and the jewellery they wear. To support this, Pandora is actively working to align with accessibility best practices, following the Web Content Accessibility Guidelines (WCAG) 2.1 AA, and adhering to the requirements of the European Accessibility Act. With the guidance of accessibility specialists, we are continually investing in technology, training, and tools to help ensure that our digital platforms are respectful, equitable, and easy to use for all.
Scope of Our Services
Pandora.net offers a curated digital shopping experience where customers can explore and personalise a wide range of jewellery pieces, including charms, bracelets, rings, necklaces, and gift sets. The site features digital tools such as style guides, gift finders, wish lists, and account personalization.
We are committed to delivering a seamless and inclusive experience across every stage of your journey, from browsing to checkout and customer support. Our site supports assistive technologies through screen reader compatibility, keyboard navigation, and meaningful alternative text for visual content. We strive to present product information clearly and accessibly, using formats that work across various devices and input methods.
Customer care is available through accessible communication channels, including chat, phone, and email, so that all customers can get support in the way that best suits them.
Website Accessibility Features
Pandora.net is built with a focus on accessibility. We aim to meet the EN 301 549 v.3.2.1 standard and follow the WCAG 2.1 AA guidelines to support a diverse range of needs.
Accessibility testing is conducted regularly, combining manual evaluation and automated tools. Feedback from users including those with disabilities is incorporated into our ongoing improvements, helping us address areas such as color contrast, form input validation, navigation ease, and error messages.
Statement Preparation
This statement was prepared on 15 June 2025, based on an audit conducted by a certified accessibility consultant. The assessment included a review of key user flows across Pandora.net, using both automated tools and manual checks to evaluate compliance and usability.
Feedback
We value your feedback and are committed to making our platforms better. If you encounter any issues or have suggestions for improving the accessibility of Pandora.net, please contact us:
Email: accessibility@pandora.net
We aim to respond within 15 business days.